Contact us

When you have a question or you need to talk to us about your next financial move, we make it easy to get in touch with our friendly experts.

Choose the way
you want to connect

  • Use our online chat feature
  • Reach us by phone
  • Contact us by email

Member Services 

Phone Loan Center

Title Services 

Visit our Title Services page for more information and online resources, including Duplicate Lien Release or State-to-State Change request forms.

Insurance Service Center

For insurance verification only.

Financial Mall


Monday - Friday 9 am - 5 pm


Available 24 Hours by Phone:

513.243.3333 / 800.589.2875


Credit Card Cardholder Services

Debit/ATM Card Services

General Services:

513.243.4328 / 800.542.7093 (Available 24 hours; includes lost/stolen card support) 

  • To activate your PIN, call 866.642.0450.
  • If you need to change your PIN, and know your existing PIN, please call the number on the back of your card.

Important note: We cannot change, update, or reset your PIN for you. You will need to follow one of the above methods for updating your PIN.

Mortgage Inquiry or Notification of Error

If you find that an error has occurred or wish to request information on your mortgage loan, please mail or email your request to:

All requests must include:

  • Borrower’s name
  • Borrower’s date of birth 
  • Borrower’s daytime phone number
  • Description of the request or error asserted

The Supervisory Committee assures that the credit union records are prepared accurately and that effective policies and procedures are maintained and followed. If you believe that transactions performed on your account were not initiated by you or a designated representative please contact the Supervisory Committee in writing to:

The Supervisory Committee
Post Office Box 62119
Cincinnati, OH 45252-9914

General Inquiries 

Have a general account inquiry, comment, or concern? Send us a message using our Contact Us form.

Contact us form

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        General Electric Credit Union is a full-service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky.

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