Report a lost or stolen card

If your GECU debit or credit card is lost or stolen, let us know immediately so we can help protect your account from unauthorized transactions.

Don't worry
- we're here to help

  • Report a lost or stolen card
  • Order a replacement card
  • Dispute unauthorized transactions

Immediately contact us if your GECU debit or credit card is lost or stolen to reduce the chance for unauthorized activity.

To report a lost or stolen debit card


To report a lost or stolen credit card


Report fraudulent activity

In the unfortunate circumstance someone uses your card to make unauthorized purchases, you may not be responsible as long as you inform the Credit Union immediately, according to the Electronic Funds Transfer Act (EFTA). Any purchases made after you provide us notice will not be your responsibility to pay.

  • To dispute an ATM, debit card, or Automated Clearing House (ACH) transaction, call us at: 513.243.4328 or 800.542.7093 during business hours.
  • To dispute a transaction on your credit card, call: 800.442.4757

Get a replacement card

For lost or stolen cards, call: 513.243.4328 or 800.542.7093 during business hours, and we’ll close your card and order a new one. Cards typically take 7-10 business days to arrive by mail. Card replacement and expedited shipping fees may apply. 

General Electric Credit Union is a full-service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky.

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Committed to our communities
GECU supports local through our GECU Cares program, sponsorships, and our annual scholarship.